Terms & Conditions

1. Definitions

“The Spine”, “we”, “us”, “our” means the healthcare provider operating the website thespine.in.

“You”, “your”, “patient” means any user, visitor, patient, or client who accesses the website, books appointments, or receives services from The Spine.

“Services” means consultations (in-person or teleconsult), diagnostic assessments, treatments (surgical and non-surgical), follow-ups and related healthcare services offered by The Spine.

2. Use of Website & Content

All information on this website (text, graphics, images, videos, logos, design) is provided for general informational purposes only and does not constitute medical advice. Content may be updated from time to time.

You should not rely solely on website content to make health decisions. Always consult a qualified healthcare professional for diagnosis and treatment tailored to your individual needs.

3. Appointments, Consultations & Treatment

• Before any procedure or treatment, we will explain the diagnosis, proposed treatment plan, risks, benefits and alternatives. You will have the opportunity to ask questions.
• You must provide accurate and complete medical history, medication lists, allergies and other relevant information. Failure to disclose relevant information may affect treatment outcomes.
• Treatment outcomes vary between individuals. While we use accepted medical practices, we cannot guarantee specific results.

4. Fees, Payments & Refunds

All service fees (consultation, diagnostics, procedures) will be communicated to you prior to service delivery and are payable according to the payment methods we accept.

Refund policy: [Insert your clinic’s refund/cancellation policy here — e.g., consultation fees non-refundable, deposits refundable subject to X, refunds processed within Y days].

5. Patient Responsibilities

• Attend appointments on time; provide reasonable notice if cancelling or rescheduling.
• Follow pre-treatment and post-treatment instructions provided by clinical staff.
• Notify the clinic of any adverse effects or changes in condition after treatment.

6. Privacy & Confidential Information

We collect and process personal and medical information in accordance with our Privacy Policy. Medical records and personal data are confidential and will be disclosed only to authorised personnel or if required by law.

7. Intellectual Property

All content and materials on this website are owned by The Spine or used under licence. You may not reproduce, copy, distribute, publish, or create derivative works without prior written permission.

8. Disclaimers & Limitation of Liability

To the maximum extent permitted by law, The Spine (and its employees, officers and partners) shall not be liable for any direct, indirect, incidental, special or consequential damages arising from your use of the website or services, including but not limited to clinical outcomes, loss of data, or business interruption.

The website is provided “as is” and we do not warrant that it will be uninterrupted or error-free. Nothing in these Terms limits liability for gross negligence or willful misconduct where such limitation is unenforceable by law.

9. Third-Party Links & Resources

The website may contain links to external websites or resources. These links are provided for convenience only; we do not endorse and are not responsible for the content, accuracy or practices of third-party sites.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Updated terms will be posted on this page with a revised "Effective Date". Continued use of the website or our services after changes means you accept the updated Terms.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Insert State / City], India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [Insert Jurisdiction], unless the parties agree to arbitration.

12. Contact Information

If you have questions or concerns about these Terms, please contact us: