Welcome to The Spine — your privacy is important to us. This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website https://thespine.in, book appointments, or use our services.
1. Introduction
The Spine is led by Dr. Pradeep Kumar Singh, Spine Specialist in Mumbai. We are committed to protecting patient privacy and handling personal and medical information responsibly and securely.
2. Information We Collect
We may collect information when you interact with us online or in person. Types of information include:
- Personal Information: name, contact number, email address, postal address, appointment details and other information you provide when booking or contacting us.
- Health & Medical Information: medical history, diagnostic reports, images, treatment plans, clinical notes and any health-related information you share for diagnosis or treatment.
- Technical & Usage Data: IP address, browser type, device information, cookies and analytics data used to improve our website and services.
3. How We Use Your Information
We use collected information for purposes including, but not limited to:
- Providing medical consultations and spine care services.
- Booking, confirming, and managing appointments.
- Maintaining and updating your medical records in line with clinical standards.
- Responding to enquiries and supporting your care journey.
- Sending appointment reminders, follow-ups or other clinical communications (with your consent where required).
- Improving our website, security and patient experience.
4. Legal Basis & Consent
Where required by applicable law, we will collect and process health and personal information only with your explicit consent or as otherwise permitted by law (for example, to provide medical care, for public health reporting, or to comply with legal obligations).
5. Data Protection & Security
We implement reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, alteration or disclosure. These measures include access controls, secure storage systems and staff training on patient confidentiality.
No method of transmission or storage is 100% secure; however, we review and update safeguards as required by law and good practice.
8. Your Rights
As a patient or visitor you may have rights under applicable law, including the right to:
- Access the information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request restriction or objection to certain processing activities.
- Withdraw consent where processing is based on consent.
- Request deletion of personal data subject to legal or medical record retention obligations.
To exercise these rights, please use the contact details in the Contact Us section below.
9. Third-Party Links
Our website may link to other sites or services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy notices of any site you visit.
10. Data Retention
We retain personal and medical records for periods required by law and clinical best practice. Once retention periods expire we will securely delete or anonymize your information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. The “Last updated” date at the top indicates when this page was last revised. Continued use of our services after updates indicates acceptance of the revised policy.
12. Contact Us
If you have any questions, requests or concerns about this Privacy Policy or our privacy practices, please contact us at:
The SpineDr. Pradeep Kumar Singh — Spine Specialist, Mumbai
Email: care@thespine.in
Phone: 8291050000
Website: https://thespine.in
If you wish to make a formal complaint about how we process your data, please contact us at the above details. We will investigate and respond in line with applicable law.